Seller Account

FAQ > Seller Account

 

Where can I find the terms and conditions of the partnership    

 

Login Seller Center -> Setting-> You Profile-> Scroll until bottom -> Download the Commercial Terms

 

How can I check my commission rate?    

 

Login Seller Center -> Setting -> Your Profile -> Commissions & Fees Tab

 

Do you have a seller service hotline for seller-related queries?    

 

Please submit ticket to Seller Helpdesk

 

I will be out of town. What should I do?    

 

Advice to set Holiday Mode

 

How do I change my registered address and company details?    

 

Kindly submit via this link.

 

How do I terminate my contract with ZALORA?    

 

Please submit ticket to Seller Helpdesk or contact Account Manager

 

Why can't I login to my Seller Center?

 

Please submit ticket to Seller Helpdesk

 

How do I add more users?

 

Login to Seller Center -> Manage User -> Add User

 

Why were my account changes rejected?    

 

Kindly submit via Kindly submit via this link.Seller unable to make any account changes in Seller Center.Seller unable to make any account changes in Seller Center

 

I can't register a new user as the Seller Center rejects the email used.    

 

Kindly submit via this link.