Shipped

FAQ > Operation

My order was cancelled after I have shipped my items, what happens to my items?    

Please check your order status before you ship out. If order is already cancelled, it will no longer reflect in the courier's list for pick up. Thus, pick up won't be successful. But if your order is cancelled after it has been picked up, please expect the return of the item within 5-8 business days after it has been tagged as "Returned" in Seller Center.

What is the estimated time for the order status to update from Ready-to-Ship to Shipped?    

Ideally, it should be auto updated upon scanning by 3PL (unless delivery is catered by a different Logistics provider). However if there is a system delay, you may send a ticker via Seller Support to escalate

I noticed 3PL did not scan the parcel during the pick up / parcel has been picked up, however tracking number is not traceable in the e-tracker.

Please ensure that 3PL scan the parcel upon pick up before leaving your location.

If there is still delay in system update, please inform Seller Support by providing the carrier manifest as proof of shipment, and Zalora will open an investigation for this. 

I received a call from the courier informing the customer is unreachable for delivery.    

Please inform Courier to reach out to the Zalora team for further action.

I received a call from customer checking on order status.    

Please inform customers to contact Zalora Customer Service for further assistance.