News

  • 13 Aug 2019
  • 18:53

Q3 Seller Center Satisfaction Survey

Please help us improve Seller Center by answering the following Survey.

  • 06 Aug 2019
  • 14:18

August 2019 Holiday Pick up Schedule

Dearest Zalora Partners,

 

In light of the upcoming holiday, please advise if you will be accommodating pickup this coming holiday by filling out this Pick Up Form not later than Friday, August 9th at 6:00 pm.

 

 

August 12, 2019 - Eidul Adha (Sacrifice Feast)
August 21, 2019 - Ninoy Aquino Day
August 26, 2019 - National Heroes' Day

  

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Also, kindly check your stocks for Zalora Pouches/Boxes because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

 

Thank you!

  • 05 Aug 2019
  • 22:05

New Feature Released: Product Filters

New Feature Released: Product Filters

image

 

We are excited to announce that the Product Filters feature is now available on Seller Center! Sellers are able to assign relevant themes to SKUs and it is expected to help sellers manage their products better and boost sales as it improves customers' shopping experiences.


How does it help to boost sales?

It increases the probability of customers purchasing your items as it allows convenient browsing of different product groups available when they are shopping for a particular item that you are selling. Customers now have more of a roadmap to find the products they need.

 

Should you have questions regarding this feature, please do not hesitate to contact us via Seller Helpdesk! 

  • 24 Jul 2019
  • 11:37

PAYDAY SALE EVENT

Dear Valued Seller:

We are inviting you to participate in our upcoming Payday Sale Event!

Please confirm your participation via this link and adjust your prices in Seller Center on or before July 28 12NN.

You may refer to this Campaign Deck for your review.

HALFEVERYTHING
 
Thank you!
  • 25 Jun 2019
  • 19:10

Seller Center Internal Users Satisfaction Survey

Please help us improve Seller Center by answering the following Survey. This survey is for internal users only.
  • 13 Jun 2019
  • 16:55

Fashion Festival Weekend Pick up Schedule

 

Dearest Zalora Partners,

 

In light of the upcoming Fashion Festival Sale, please advise if you will be accommodating pickup this coming weekends by filling out this Pick Up Form not later than Friday, June 21st at 6:00 pm.

 

June 29, 2019 - Saturday (PEAK - EOSS)
June 30, 2019 - Sunday (PEAK - EOSS)

  

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Please ensure that orders are packed completely before setting them to ready to ship status to avoid penalties

Also, kindly check your stocks for Zalora Pouches/Boxes because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

 

Thank you!

  • 06 Jun 2019
  • 20:38

Seller Center Satisfaction Survey

Please help us improve Seller Center by answering the following Survey.
  • 29 May 2019
  • 15:43

June Holiday Pick up Schedule

Dearest Zalora Partners,

 

In light of the upcoming holiday, please advise if you will be accommodating pickup this coming holiday by filling out this Pick Up Form not later than Monday, June 3rd at 6:00 pm.

 

June 5, 2019 - Eid'l Fitr (Feast of Ramadhan)
June 12, 2019 - Independence Day

 

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Also, kindly check your stocks for Zalora Pouches/Boxes because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

 

Thank you!

  • 26 May 2019
  • 22:02

CONTENT SCORE GUIDELINES

Dear Valued Sellers:

In line with our efforts to improve seller experience, we have created a short guide on content score to better assist you in your day-to-day product uploads.

 

What is Content Score?

Content Score is a Seller Center development that automatically measures the quality of a product’s content, created on Seller Center using predetermined parameters set based on the recommended Product Content Guidelines per category in order to encourage & ensure customers have access to quality content on all products.

 

**Please access this deck for more information regarding this feature.

 

 Have any questions? Email support@zalorahelpdeskph.zendesk.com!

 

Thank you!

 

  • 09 May 2019
  • 16:14

Election Day Pick up Schedule

Dearest Zalora Partners,

 

In light of the upcoming holiday, please advise if you will be accommodating pickup this coming holiday by filling out this Pick Up Form not later than Friday, May 10th at 6:00 pm.

 

May 13, 2019 - Election Day (Monday)

 

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Also, kindly check your stocks for Zalora Pouches/Boxes because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

 

Thank you!

  • 25 Apr 2019
  • 11:26

Labor Day Pick up Schedule

Dearest Zalora Partners,

 

In light of the upcoming holiday, please advise if you will be accommodating pickup this coming holiday by filling out this Pick Up Form not later than Monday, April 29th at 6:00 pm.

 

May 01, 2019 - Labor Day (Wednesday)

 

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Also, kindly check your stocks for Zalora Pouches/Boxes because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

 

Thank you!

  • 29 Mar 2019
  • 14:19

New Returns Guidelines

Hi Zalora Partners,

 

Greetings!

 

ZALORA is becoming bigger and bigger each year, and we are always striving to improve our processes.

 

Aside from ZALORA's Return Policy and standard requirements (as seen on the image below), we still want to get every brand’s opinion.

 

image

 

We have revamped our Supplier Return Guidelines Form, where we base our quality checking procedure for all returned items, to ensure that we are able to capture all of your requirements as well. With this, may we ask for your full cooperation to fill out the Return Guidelines Form in order for us to take note of your “Do’s and Dont’s

 

Failure to submit the form before April 12, 2019 means that you have agreed with ZALORA’s Standard Return Policy alone.

Rest assured that we are in continuous efforts to improve our system so that we can provide not only a satisfactory customer experience but also seller experience!  

Thank you and have a great day!

 

Regards,

 

ZALORA PH

  • 29 Mar 2019
  • 14:13

April Holiday Pick up Schedule

Dearest Zalora Partners,

In light of the upcoming April holidays, may we know your pick up availability by filling out this Pick Up Form not later than Friday, April 5th at 6:00 pm.

Date Holiday Schedule
9-Apr  Day of Valor (Tuesday)  With Operations
15-Apr  Holy Monday With Operations
16-Apr  Holy Tuesday With Operations
17-Apr  Holy Wednesday  With Operations
18-Apr  Maundy Thursday With Operations
19-Apr  Good Friday  NO OPERATIONS
20-Apr  Black Saturday With Operations
 

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Also, kindly check your stocks for Zalora Pouches/Boxes/Stickers because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

 

Thank you!

  • 12 Mar 2019
  • 11:32

Mid-Season Sale Invitation

Dear Valued Seller:

We are inviting you to participate in our upcoming Mid-Season Sale Event!

Please confirm your participation via Contact Us and adjust your prices in accordance with the deadlines found below.

You may refer to this Campaign Deck for your review.

MSS DECK 2
 
Thank you!
  • 28 Jan 2019
  • 09:39

February Holiday Pick up Schedule

Dearest Zalora Partners,

 

In light of the upcoming holiday, please advise if you will be accommodating pickup this coming holiday by filling out this Pick Up Form not later than Friday, February 1st at 6:00 pm.

 

Feb 05, 2019 - Chinese New Year (Tuesday)
Feb 25, 2019 - People Power Anniversary (Monday)

 

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Also, kindly check your stocks for Zalora Pouches/Boxes because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

 

Thank you!

  • 17 Jan 2019
  • 11:27

ZALORA Marketplace Survey - Tech Features & Improvements

 

ZALORA MARKETPLACE SURVEY

Tech Features & Improvements 

(PART II)

ZALORA wants to hear from you!

ZALORA is working hard to provide you with the best tool to understand and improve your current performance. To achieve this, we kindly ask you to fill out the following survey in order to help us to understand your needs.

We would like to invite you to participate in the seller survey. You can access to the seller survey from here.

Thank you for your valuable time and for being part of the ZALORA family.

  • 18 Dec 2018
  • 14:09

END OF SEASON SALE INVITATION

Dear Valued Seller:

We are inviting you to participate in our upcoming End of Season Sale Event!

Please confirm your participation and adjust your prices in accordance with the deadlines found below.

You may refer to this Campaign Deck for your review.

EOSS Event Invitation

 

Thank you!

  • 07 Dec 2018
  • 16:20

2018 12/12 REMINDER

Dear Valued Sellers:

 

Please refer to the few reminders below relative to the ongoing preparations for ZALORA’s biggest sale event, the 12/12 Online Fashion Fever.

 

1. Primary Contact Person for logistics and warehouse

ZALORA Vendor Management (VM) team would like to receive the list of emails and mobile numbers for your assigned Point of Contact (POCs) to be able to address immediate concerns received during 12/12. These concerns may vary from pick up schedules, volume of orders, and other pertinent matters that need immediate coordination between ZALORA logistics team and your warehouse office.

 

2. Pick up Scheduling for orders identified as “Ready to Ship”

Brands are given 24-hr order processing lead time with exemptions which only applies during weekends and Holidays. Three (3) failed attempts will mean order cancellation.

Please be guided that clicking the “Ready to Ship” button in Seller Center means that items are ready for pick up by ZALORA Logistics team.

 

3. Packaging Materials and order preparation reminders

Please order your packaging materials in this link to ensure you are well stocked during the peak season.

ITEM - color, size, design, quantity is correct

INVOICE - barcode must be readable and correct

MULTIPLE POUCHES – Use jack wrap for orders with multiple packages

DG / FRAGILE STICKERS - place stickers when applicable

 

4. Price and stock updates

Ensure all product updates are done by Dec 10 end of day to maximize sales during the 12/12 sale event.

 

Thank you!

  • 07 Dec 2018
  • 15:23

ZALORA Marketplace Survey

 

ZALORA MARKETPLACE SURVEY

(PART I)

ZALORA wants to hear from you!

As a continous improvement in providing better service to Marketplace sellers, we appreciate your feedback by taking the seller survey.

We would like to invite you to participate in the seller survey. You can access to the seller survey from here.

Thank you for your valuable time and for being part of the ZALORA family.

  • 27 Nov 2018
  • 10:19

Holiday and PEAK Schedule

Dearest Zalora Partners,

 

In preparation for the upcoming Holidays and 12.12 Online Fever, please advise if you will be accommodating pickup by filling out this Pick Up Form not later than Thursday, November 29th at 6:00 pm.

 

Nov 30 - Friday (Holiday)
Dec 1 - Saturday
Dec 15 - Saturday (PEAK 12.12)
Dec 16 - Sunday (PEAK 12.12)
Dec 24 - Monday (Holiday)
Dec 25 - HOLIDAY NO PICK UP
Dec 26 - Wednesday
Dec 31 - Monday (Holiday)
Jan 1 - HOLIDAY NO PICK UP

Jan 2 - Wednesday

 

** Only orders updated to Ready for Pickup before cutoff will be included for Pickup

Also, kindly check your stocks for Zalora Pouches/Boxes because you might need to replenish them (click the link)

**For multiple items in one order, we suggest to use BOXES instead of multiple pouches.

Should you have other questions, please feel free to raise your concern via the Contact Form.

Thank you!