Finance
3) Why are there order numbers in my Statement of Account (SOA) that do not appear in Seller Center?
Your Seller Center account will show you your gross sales only. Seller Center Finance Report may not be accurate because it doesn’t count returns, cancellations and delivery failed orders. A monthly Statement of Account (in PDF format) will be sent to your email. All successfully delivered, returned or cancelled orders from that month will be listed there
10 business days after the end of each month, you will receive your Statement of Account. Monthly revenue will be released based on the payout terms indicated in your contract and will be deposited on the closest Thursday after the payout term (calendar days).
3) Why are there order numbers in my Statement of Account (SOA) that do not appear in Seller Center?
All orders placed in ZALORA undergo a payment verification process. If the customer's payment method was bank transfer but the customer was not able to provide proof of payment, the order will be cancelled. This will no longer be pushed to your Seller Center account.
Your payout will be deposited to the bank account details you inputted in Seller Center on the nearest Thursday after your agreed upon payment terms. Please make sure you update your bank details in Seller Center.
A pending status means the order is not yet confirmed delivered at the time the Statement of Account was generated. 2GO sends us a manual report of all orders that they have successfully delivered and that’s what we use to update the status in Seller Center.
Please use the Contact Form and choose Finance > Statement of Account (SOA). Please provide the relevant order numbers in question so we can clarify or correct your Statement of Account. All sellers are encouraged to check their Statement of Accounts carefully. No response within 2 days upon receipt of the Statement of Account and we will assume that you agree that everything is correct and we will proceed with the payout for your monthly revenue.
Please use the Contact Form and choose Finance > Proof of Payment. Kindly advise the payout month you are requesting a deposit slip for.
Update the bank details in your Seller Center account. Go to Settings > Your Profile > Update the bank details > Click Save.
The following fields are needed:
Bank:
Bank Account Number:
Bank Account Name:
The following fields are needed:
Bank:
Bank Account Number:
Bank Account Name: