Products

 

 

 

 

1) What is the minimum requirement for my boutique to be lived onsite? You are required to submit your brand logo and banner, fill in your bank account details, and have a minimum of 40 approved SKUs before your account can be verified.

Unfortunately, your account will be deactivated after 30 days if it is still not live on the website. You will need to contact us via the Contact Form to reactivate your account

Your account will be removed from the Seller Center system if it is deactivated for 3 months.

Sign up and book a production service slot with us in 3 simple steps:

1. Fill in our Request for Photoshoot Form and Product List Template
2. Send your POC an email with the accomplished forms
3. Inbound your products on the specified schedule to be given by your POC

No. While this is the recommended image size to achieve the best visual layout on both desktop and mobile version onsite, you are allowed to upload images bigger than 762 x 1100 pixel. Kindly note that the ratio 0.69 : 1 needs to be followed.

Under Products > Manage Images, you can upload your product image and crop/resize it using the image editing tool on seller center.

No. Markdowns are allowed only on products which have been onsite for at least 3 weeks. New products with immediate markdown will be rejected during quality control.

We always advise sellers to download the newest template from Seller Center when doing the batch upload. This is due to that fact that we may revise the templates occasionally to include new changes. As a result, the old templates will not be applicable anymore and will most likely be rejected upon upload.

Open the file in .csv format using OpenOffice software. In the first window, separate the columns by using semi-colon (;) as the delimiter.

Select the first column of the page (ex: column A). Select Data > text to columns > separate by delimit > semi-colon.

Go to Products > Import Products. On the Download Template section, click on Stock Update. A green banner will appear with a “Click Here” link, which will redirect you to the Export section. Click on the topmost Download link and open the file using OpenOffice.

Update the stocks of your products. Save the file and head back to Products > Import Products. Under Import Mode, select Update Products and click on Browse and locate your saved file. Click on Upload.

Go to Products > Import Products. On the Download Template section, click on Price Update. A green banner will appear with a “Click Here” link, which will redirect you to the Export section. Click on the topmost Download link and open the file using OpenOffice.

Sale dates must be entered in this format: (apostrophe)(Year)(hyphen)(Month)(hyphen)(Date). The apostrophe will tell the spreadsheet to ignore automatic formatting of dates.

Example: ‘2016-09-01

Sale start date and sale end date must have an increment of 1 day.

SalePrice	SaleStartdate	SaleEndDate
1000	'2016-09-01	'2016-09-02

Save the file and head back to Products>Import Products. Under Import Mode, select Update Products and click on Browse and locate your saved file. Click on Upload.

Product description should be in the following format: : (apostrophe)(hyphen)(attribute) *<*br*>*
The *<*br*>*instructs the system to put the succeeding attribute down 1 line.
'- Attribute 1 *<*br*>*
- Attribute 2 *<*br*>*
- Attribute 3 *<*br*>*

Care label should be in the following format: (care label) *<*br*>*
The *<*br*>*instructs the system to put the succeeding attribute down 1 line.
- Care label 1 *<*br*>*
- Care label 2 *<*br*>*
- Care label 3 *<*br*>*

Measurement description should be in the following format: (measurement details)*<*br*>*(measurement)*<*br*>*
The *<*br*>*instructs the system to put the succeeding attribute down 1 line.
Bust circumference x Length *<*br*>*
- S (32” x 40”) *<*br*>*
- M (34” x 40”) *<*br*>*

All new products submitted will first pass through quality control review to ensure all product information are correct and product images are aligned to the ZALORA Image Standards and Guidelines. Please note that the turnaround time for QC processing is between 24-48 hours on a business day.

If you are an existing seller: Your product will only show up on the website after it is approved in the quality control process.

If you are a new seller: Your products will only show up on the website after you have a minimum of 40 SKUs approved in the quality control process.

All products will be reviewed within 2 working days from the date you created/updated your product. Our QC team reviews products according to their pending lead time (based on the last creation/update date).

There are two ways where you can know if your product has been rejected.

1. Go to Product > Manage Products > Rejected. The table will show clearly all your rejected products and the reasons for rejection.
2. You will receive an automated email showing the total number of products rejected/approved whenever there is a change in quality control status of your product.

If you are an existing seller: Please allow 1 working day for the approved product to be synced onsite. Contact Report this to the Contact Form (found at the topmost section of Seller Center)your account managerseller support if the approved product is still not reflecting onsite after 1 working day. Before sending out an inquiry check for the following,
 

1. Are the product quantities updated?
2. Is the product status switch turned off?
3. Has the product been approved?

All product updates also pass through quality control review to ensure all product information are correct and product images are aligned to the ZALORA Image Standards and Guidelines. Please note that the turnaround time for QC processing is between 24-48 hours on a business day. Your product will only show up on the website after it is approved in the quality control process.

This function allows you to control the visibility of the products on the website. Switching the icon to ‘off’ will remove the product from your online catalogue

There is no restriction on the length of the sale period. However, you will be required to follow the time frame and price markdown set for the campaign if you are participating in a specific campaign organized by the marketing team.

You should update your stock count on Seller Center at least 3 times a week, especially if you are a marketplace seller in multiple platforms. We recommend you to have at least 5 to 10 stock count reserved for our platform.

A couple of things to check before reporting this to our support team,
 

1. Are your products below 5 pieces? If so, then your items run a risk of being set to reserved stock. This occurs when a customer places an order using either debit or credit card. System automatically reserves the product and awaits clearance of payment. In this instance, please wait for 1-3 working days, if it’s still not visible, please report immediately through the Contact Form.
2. Have you recently updated your product’s content? If so, allow 1-2 working days for items to be approved.